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Revised 07/02/2026

 

Prerequisites

This guide covers issues you may encounter when posting payments in a payment journal in Business Central.

PROBLEM: SUGGEST VENDOR PAYMENTS IS NOT INSERTING A PAYMENT

 

Potential Cause: “Due Date” of the payment is after the specified Last Payment Date.

When Suggesting Vendor Payments, confirm the Last Payment Date is on or after the due date of any open payables you want to include. Open payables with a due date later than the specified Last Payment Date will not be included in the payment suggestion.

For Posted Purchase Invoices, this is determined by the Due Date:

For Request Payments, this is determined by the Est Grant Pay Date: 


 


Resolution: Set the “Last Payment Date” filter to a later date 





 
Potential Cause: Posting date of the original expense is after the specified “Posting Date.”


Resolution: Set Posting Date to a date after the date the expense was posted


Note: Posting Date is the date that will print on a check/when the transaction will appear on a balance sheet.
 

Potential Cause: Vendor/Payee has a negative balance; this is caused by a credit memo applied to the vendor, or a grant payment reversed twice


Resolution: Review the vendor ledger for errors and post corrections     


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Potential Cause: Item was already suggested in another payment journal


Resolution: Check other payment journals for the payment in question

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Potential Cause: Payment not posted/received by Business Central

For Purchase Invoices, confirm the Purchase Invoice is Posted. It should appear under Expenses > Posted Purchase Invoices.

  • If the Purchase Invoice still appears under Expenses > Purchase Invoices, it indicates it has not yet been posted. Open the Purchase Invoice, confirm it is complete, and Post. For more information, please see Creating and Viewing Purchase Invoices

For Request Payments, confirm the Payment was received by Business Central.

  • From the Request Payment record in akoyaGO CRM, check the Payment Status field.
    • If "Send to Accounting" was successful, this will say "Received."

       
    • If Payment Status = Error, an issue occurred while the payment was being sent to accounting and may require further investigation. For more information, please see Payment Status Errors
       
    • If Payment Status = Received, you can also check if the Payment is stuck in the AKOYA Journal. Everything posted to your General Ledger will pass through a journal; Request Payments pass through the AKOYA Journal. Although rare, Request Payments can sometimes get stuck here if an error occurs after Sending to Accounting. 
      • Access the AKOYA Journal from Finance > General Journals > AKOYA
      • Review and Post

 

PROBLEM: SUGGEST VENDOR PAYMENTS IS INSERTING ODD LINES / REVERSED ENTRIES

 

Potential Cause: Reversal is not correctly applied in the Vendor Ledger; sometimes caused by the “Void Check Only” setting

Resolution: Review Vendor Ledger entries and apply reversals to correct lines


 

PROBLEM: ERROR WHEN PRINTING CHECKS

 

 

Potential Cause: Bank Payment Type is not set to “Computer Check.”


Resolution: Select Bank Payment Type on all rows

Note: Bank Payment Type can be inserted during the Suggest Vendor Payments process

 

 

Potential Cause: The 'Check Printed box' is marked True/Yes. This occurs if the check print prompt window has already been viewed

Resolution:
  • Select the Check menu
  • Select “Void all Checks”
  • Repeat the check-print process (be sure to reset the “Last Check No.” value).  

 

Potential Cause: Bank Account Set on Check Print Screen is Incorrect


Resolution: Confirm the Bank Account on the Check Print screen matches the Bank Account you are cutting this check from.  Change if needed.

 

 

Potential Cause: Bank Account Set on Check Print Screen does not match the Payment Journal


Resolution:  Confirm the Journal Batch Name on the Check Print screen matches the Payment Journal you are working from.  Change if needed.

 


 
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