Correcting Manually Voided Checks on Reversed Request Payments
 

CRM Request Payments paid in Business Central should always be reversed using the 'Reverse a Grant Business Process Flow in CRM' business process flow in akoyaGO. However, if the check was manually reversed in Business Central's 'Check Ledger' in error, the result is an extra debit to the cash account and an extra credit to the payable account. The Bank Account and Vendor Account will be overstated and need correction.

The Scenario

 

A Request Payment was sent to Business Central, paid in Business Central, and then voided from akoyaGO CRM.

 

In addition to reversing from akoyaGO CRM, a user also navigated directly to Check Ledger Entries and voided the Check.

 

In G/L Entries this results in an extra debit to the asset account and an extra credit to the payable.

 

Additionally, the vendor will have an open payable item needing to be paid

 

 

 

How To Correct

When the check was voided in Business Central it could have been voided in one of two ways: Unapply and void check or Void check only.

Unapply and void check results in the original payable being an open item to pay.

 

 

Void check only results in voided check being an outstanding payable

 

 

In either scenario the original check needs to be applied to the voided check (green) and the original expense accrual needs to be applied to the accrual reversal (yellow). The CRM generated payment reversal will be left outstanding (blue). Entries need to be unapplied and reapplied in order to leave the CRM generated payment reversal open.

To unapply an entry, select more options on a line and choose Unapply Entries.

In the preview window choose Unapply and then Yes to confirm.

This will open both the entry you initially selected and the item it was applied to.

Complete steps 3 through 5 until all applicable items are unapplied (all items should have a remaining amount equal to the original amount).

To apply an entry, select more options on a line and choose Apply Entries.

Choose the entry to which our previous selection should be applied and choose Set Applies-to-ID

 

Your username will appear in the Applies-to-ID. Next choose Post Application and OK to confirm.

 

Complete steps 7 through 9 until all applicable items are applied except for the CRM generated payment reversal (only the CRM generated payment reversal should have a remaining amount).

 

The remaining open item can now be reversed. Choose more options on the entry and select reverse transaction.

 

On the reversal preview choose Reverse and then Yes to confirm.

 

Results

 

All the vendor ledger entries related to this transaction are closed and have a Remaining Amount of zero.

In G/L entries the transactions net to zero by account and fund.