Views:

GOsupport Logo



 

Revised 04/14/2026

 

This article explains akoyaGO’s policy for engaging Microsoft Support for Dynamics 365 and Power Platform cases, including when to open client-specific cases with Microsoft. Additionally, this article references Microsoft's published policies on AI protection.

 

Microsoft Support Cases

On the first few occurrences of a new issue that akoyaGO cannot reproduce in internal Production environments, each impacted client should submit an individual Microsoft support case from their tenant. This ensures Microsoft investigates in the context of the client’s environment and obtains the required tenant sign-off for access. akoyaGO can assist clients with initial case creation and clarifying out-of-the-box behavior, when needed.

For details on how to submit a case in Power Platform, please visit this Support for Microsoft Power Platform and Dynamics 365 apps article.

 

Microsoft Product Suggestions

This feature enables users and administrators to share feedback directly with Microsoft to help shape and improve Microsoft 365 experiences across the organization. Administrators can manage how feedback is collected and submitted, ensuring input aligns with organizational policies while still allowing users to contribute meaningful insights.
 
 

    Microsoft's AI Policies

    As Artificial Intelligence (AI) becomes increasingly integral to our daily lives, Microsoft employs responsible AI practices in developing and deploying technology within Dynamics 365 directly.

    For more information, please visit the Microsoft article on Data privacy resources for Dynamics 365 AI.

    Keywords: AI, Artificial Intelligency, AI Policy, Dynamics 365, Power Platform, Microsoft Support, Microsoft Documentation