Client Q&A
August 2026 Product Update Webinar
This Q&A was created from questions asked by clients during the August 2026 Product Update Webinar, along with answers provided by the Product Team during the meeting and chat.
Email & Letter Template Features
Do emails sent through the new Letter Template feature show on record timelines?
Yes. Emails sent through the feature will be tracked to the timeline of the record they are sent from. They will also appear on the recipient's timeline as part of standard email tracking behavior.
Can emails generated from templates be saved as drafts instead of being sent immediately?
Not at this time. The current functionality is designed to send emails immediately. Creating draft emails was identified as a potential product suggestion for future consideration.
Can I edit an email template before sending?
If you select a saved Email Template, it cannot be edited on a per-send basis before sending.
However, if you are sending a Letter Template as an attachment, you can create your own email message body and customize that content before sending. The custom message applies to the entire batch, not to individual recipients.
Can I send an email to multiple recipients at once?
Not currently. The feature allows you to select a single recipient lookup from the record being used. For example, you can choose the Primary Contact or another available email-enabled lookup field, but you cannot send to multiple lookup fields simultaneously.
What if the person I want to email is not the Primary Contact?
The system displays all email-enabled lookup fields available on the table. If additional contacts are available through supported lookup fields, they can be selected as recipients. The Primary Contact is simply the option that was shown in the webinar.
Can Letter Templates help overcome limitations of standard Email Templates?
Yes. Letter Templates provide greater flexibility because they can pull information from related tables and support more advanced formatting options. This makes them well-suited for communications such as award notifications and other messages that need information from multiple related records.
How should I send award letters or denial notifications that need data from a Request record?
The Product Team recommended using a Letter Template, either as an attachment or inserted into the body of the email. Letter Templates offer greater flexibility for including Request information and related table data.
Are bulk emails likely to be marked as spam?
Testing did not show bulk emails being consistently flagged as spam. However, email deliverability depends on factors outside of akoyaGO, including:
- Recipient email security settings
- Sender domain reputation
- Email content
- Organizational spam filtering policies
No platform can guarantee inbox delivery for every recipient. Following established email best practices is recommended.
Release Notes & Documentation
Were the pre-release notes shared anywhere?
Yes. The comprehensive release notes were published in GOsupport shortly before the webinar began.
Will this webinar recording be available later?
Yes. The webinar was recorded and will be made available in GOsupport after processing.
Where can I find the published documentation?
The Product Team provided links to:
- Comprehensive Release Notes
- Condensed Release Notes
- Letter Template Documentation
- Bulk Email Documentation
These resources were published in GOsupport during the webinar.
akoyaGO with Accounting
We currently use custom gift fee automation. Do we need to rebuild everything using the new Fund Fee feature?
No. Existing custom automations will continue working as they do today unless you choose to adopt the new standard functionality.
| The Product Team strongly recommends moving to the out-of-the-box Fund Fee feature: future enhancements will be focused on the standard functionality, and it receives broader testing and support. |
Our custom gift fees are no longer behaving correctly. Is this related to the August update?
Possibly. The Product Team discussed a bug affecting certain custom gift fee implementations where fees were not being pulled or calculated correctly. These issues were associated with client-specific customizations rather than the standard product functionality. Affected clients should work with Support to investigate their specific configuration.
Has the gift fee bug been publicly announced?
No. The Product Team indicated that the issue was tied to specific client customizations and therefore was not broadly announced through GOsupport.
Business Central
What does the Endowed checkbox do now that there is a separate "Enable Net Asset Sweep" option?
The Endowed checkbox no longer controls whether Net Asset Sweep runs.
Instead, it remains informational and continues to influence default gift account behavior based on accounting configuration settings. Net Asset Sweep participation is now controlled separately through the new "Enable Net Asset Sweep" field.
GOfund
What changed with Scheduled Distributions in GOfund?
A new system view called GOfund Scheduled Distributions will now be displayed on the Fund Summary page instead of the generic All Scheduled Distributions view.
The new view is optimized for donor portal users and includes improved columns, including a calculated field that displays either the recipient organization or fund information. Organizations should review the new view after deployment to ensure it meets their needs.
Fund Management
How is the new "Age of Fund" field calculated?
The field is calculated dynamically based on the date the record is viewed.
For example, if a fund anniversary occurs tomorrow, the age will not increase until that anniversary date arrives. The calculation behaves similarly to a birthday.
Can I use the new Age of Fund field to identify funds celebrating milestone anniversaries?
Yes. The Product Team specifically noted that the field can help organizations create views and reports for anniversary recognition, since the age and anniversary date are automatically maintained by the system.
Product Release Schedule
When are the remaining 2026 product updates scheduled?
| Release | Planned date |
|---|---|
| August Release | August 21, 2026 |
| Next Release | October 1, 2026 |
| Final 2026 Release | November 12, 2026 |
No product updates are currently planned for December 2026.
Additional Client Suggestions Raised During the Webinar
The following ideas were raised by attendees and those interested are encouraged to create/vote for these Product Suggestions in the Forum:
- Ability to generate draft emails instead of automatically sending them.
- Ability to send emails to multiple recipients from a single action.
- Expanded recipient selection capabilities for bulk email features.
Questions not answered here? Contact Support through GOsupport, where the release notes, documentation, and webinar recording are also published.